FAQ

Product-Specific

1) How does it work?
Our caps use high-density embroidery and our mugs use durable, high-resolution printing. Both are designed for crisp, one-color artwork that stands out.

2) How do I use it?
Wear the cap like any everyday hat (adjust the back strap for fit). Use the mug for hot or cold drinks; let it cool before washing.

3) What is it made of?
Caps: 100% cotton twill with adjustable strap.
Mugs: Lead-free ceramic with premium print coating.

4) Can I wash it safely?
Caps: spot-clean or hand-wash cold, air dry.
Mugs: dishwasher safe (top rack recommended); microwave safe.

General Questions

5) Do you ship worldwide?
Yes! We ship worldwide.

6) Do you accept returns?
no we do not accept refunds, every purchase is final.

7) I have a question that is not here?
If you have other questions feel free to reach out and we will do our best to help you! Just send us an email to support@Condolencestocharliekirk.shop and we will be happy to assist you in any way we can.

8) What is your shipping and refunds policy?
We process most orders within 2–4 business days. Transit time varies by country and carrier. If anything arrives damaged or not as expected, reply to your order email or contact support@Condolencestocharliekirk.shop within 30 days and we’ll try to make it right